Opulance Roofing Cheshire customer privacy notice

Contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve services for clients:

  1. - Names and contact details
  2. - Usage data (including information about how you interact with and use our website, products and services)
  3. - Correspondence
  4. - Website user information

We collect or use the following personal information for the operation of client or customer accounts:

  1. - Names and contact details
  2. - Addresses
  3. - Purchase history
  4. - Correspondence

We collect or use the following personal information for dealing with queries, complaints or claims:

  1. - Names and contact details
  2. - Addresses
  3. - Purchase history
  4. - Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  1. - Your right of access. You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  2. - Your right to rectification. You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  3. - Your right to erasure. You have the right to ask us to delete your personal information.
  4. - Your right to restriction of processing. You have the right to ask us to limit how we can use your personal information.
  5. - Your right to object to processing. You have the right to object to the processing of your personal data.
  6. - Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  7. - Your right to withdraw consent. When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve services for clients are:

  1. - Contract. We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  1. - Contract. We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  1. - Contract. We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

  1. Directly from you.

How long we keep information

Data is kept during our contract so that services can be maintained and delivered. Data required by law to be maintained for compliance purposes will be stored for seven years in total.

Who we share information with

Data processors:

Formspark

This data processor does the following activities for us: Receives and relays contact form queries. In addition, they track, provide analytics and offer spam prevention for messages sent.

We have a joint controller relationship with Google. We process your personal information with that joint controller for the following reason: To provide and improve services for clients, and for the operation of services when the customer corresponds via email.

Others we share personal information with:

  1. Organisations we’re legally obliged to share personal information with.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

8 March 2025